Return Policy

1 

Customers are entitled to a refund when a product:

• Has a fault that the customer did not know about at the time of purchase.

• Does not do the job that the customer was led to believe it would do.

• Does not match the sample or description the customer was shown.

2

What happens if I am entitled to a refund, as above?

• Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund.

3

We do not offer refunds for change of mind, including:

• When a customer has found a cheaper product elsewhere

• Has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.

• If they knew, or should have known about a fault when the goods were bought, for example as seconds.

• If they are unable to prove from whom and when the item was purchased.

• If the item was purchased as part of our clearance/ sale range, as indicated on product listing.

4

Proof of Purchase

• Please note that all returns, refunds, exchanges or repair requests must be accompanied by the Original Tax Receipt/Invoice, or Bank statement showing transaction total and date of purchase so staff can verify purchases on our POS.